Aim

This course aims to equip advisers with the knowledge, skills and attitudes necessary for the effective delivery of advice.

Training Objectives

• To recognise how attitudes, values and prejudices are the basis for preconceptions, assumptions and stereotyping that may affect a client interview
• Understand the theoretical framework of an interview situation
• Develop skills necessary for effective interviewing
• Establish with the help and permission of the client the facts, rights and responsibilities of all parties involved
• Assess and choose options for action
• Calculate eligibility for social security benefits
• Apply relevant information to help the client manage the problem

This training Course is accredited by the Open College Network NI. Participants who register for accreditation must complete all casework which requires an extra time commitment in excess of course attendance.

A student guide is available for this programme.

ADVISER TRAINING PROGRAMME CONTENT

Interviewing Skills

Income support / JSA

Pension Credits

Tax Credits

Housing Benefit

Disability Benefits

Incapacity Benefit & Social Fund

Immigration and Nationality

Consumer Legislation

Employment Legislation

Money Advice

Accessing Information & Case Recording Venue: Springvale

Benefit Case Studies