For help on choosing and using a solicitor, go to ‘Using a solicitor’ in adviceguide.org.uk.

For details of solicitors and legal services in your area, visit the online directory of the Northern Ireland Legal Services Commission (run by the Legal Services Commission).

Citizens Advice Services Ltd (CAS) has tried to ensure that the information on this web site is accurate. However, CAS will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this web site. CAS endeavors to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of AdviceDirect.net.

CAS assumes no responsibility for the contents of linked web sites. The inclusion of any link should not be taken as endorsement of any kind by CAS of the linked web site or any association with its operators. Furthermore, CAS has no control over the availability of the linked pages.

Copyright

Material on this web site, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this web site remains with Citizens Advice Services Ltd and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy Policy

AdviceDirect.net is a web service provided by Citizens Advice Services Ltd (CAS). CAS is committed to safeguarding your privacy, while providing a high quality of service. CAS will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

When you provide AdviceDirect.net with personal information – for example, when using the Registration Form – we take steps to ensure that your information is treated securely.

CAS makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we have received it, CAS cannot ensure or guarantee the security of information when it is being transmitted.

Disclosure of information

CAS complies with and is registered under the Data Protection act in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

CAS people and those working for agents or contractors of CAS are responsible for keeping your information confidential and will only use it to offer products and services on behalf of CAS.

The details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information collected from you while you are using this web site, will NOT be passed to ANY organisation beyond CAS to be used for marketing purposes. Your details may sometimes be shared with CAS contractors or agents in order to provide you with CAS products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order.

Right of access to your AdviceDirect.net information

When you visit AdviceDirect.net you have direct control over information in your personal profile. You can access and change this information at any time by using the ‘update profile’ link which appears on various pages after you log in.

If you want to know exactly what personal information CAS holds on you please contact us. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address, enclosing a cheque for the administration fee of £10 made payable to Citizens Advice Services under the terms of the Data Protection Act.

Data Subject Access Manager, CAS, 11 Upper Crescent, Belfast, BT7 1NT.

Note: This privacy policy only covers the web site at AdviceDirect.net; other links within this site to other web sites are not covered by this policy. Once you have accessed another web site via one of our links you will be subject to the security and privacy policy of that site.

Terms and Conditions

These terms and conditions help to keep AdviceDirect.net web site a safe place to trade and set out an agreement reached between you and Citizens Advice Services Ltd in connection with this site. AdviceDirect.net is a trading style of Citizens Advice Services Ltd.You should understand that by placing an order, you accept the following terms and conditions:

General

1. The owner of this web site is Citizens Advice Services Ltd whose address is 11 Upper Crescent, Belfast. BT7 1NT. Registered in Northern Ireland NI36014.

2. Your contract for purchases made through this web site is with Citizens Advice Services Ltd.

3. You agree that e-mail can be used as a long-distance means of communication.

4. No contract for the sale of any product will subsist between you and Citizens Advice Services Ltd unless and until Citizens Advice Services Ltd accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Citizens Advice Services Ltd sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Citizens Advice Services Ltd of your offer to buy goods from Citizens Advice Services Ltd or a 3rd party supplier that is engaged on your behalf by Citizens Advice Services Ltd .

5. This confirmatory e-mail will contain all relevant statutory information concerning your contract.

6. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

7. Citizens Advice Services Ltd will not pass on your personal or credit or debit card details to any third party.

8. You undertake that all details you provide to Citizens Advice Services Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re- delivery.

If we have attempted to deliver your goods via Royal Mail Recorded or Special delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the post office, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in sending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be redelivered.

We regret that we cannot be held responsible if the post office has failed to notify you of a attempted delivery. You will need to take this up with the local sorting office.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 14 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

9. If there are any changes to the details supplied by you it is your responsibility to inform Citizens Advice Services Ltd as soon as possible.

10. Your statutory rights are not affected (in particular see below as to your rights to withdraw from the contract) but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

Returns

11. In the unlikely event that your product is faulty, we will happily exchange your garment/product within 30 days. Provided that you have notified us in writing within 7days of receipt of the goods.

Please call Citizens Advice Services on +44 (0)28 9023 1120 to obtain a returns number before sending any goods back to us. Any goods sent back without a Returns Number clearly stated on the outside of the Packet/Parcel will be refused. All returned items should be sent insured via recorded delivery to Citizens Advice Services Ltd, 11 Upper Crescent, Belfast. BT7 1NT. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods. Your costs will be reimbursed to you once we have inspected the goods.

Citizens Advice Services Ltd advise you for your own protection to retain your proof of postage as we cannot be held responsible for packages, which are damaged or lost in transit. Citizens Advice Services Ltd requests that goods should be returned in their original sealed packaging where possible, with labels in tact. Goods must be in re-saleable condition. (This does not affect your statutory rights)

Citizens Advice Services Ltd is entitled to make a charge for damaged or missing items this may effect the total amount credited to you.

12. Once Citizens Advice Services Ltd receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to Citizens Advice Services Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.

Liability

13. Citizens Advice Services Ltd attempt to ensure that the information available on the web site at any time is truthful and accurate. However, Citizens Advice Services Ltd assumes no duty to update such information and Citizens Advice Services Ltd cannot guarantee that it will be correct.

14. Citizens Advice Services Ltd does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

15. Citizens Advice Services Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.

16. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Citizens Advice Services Ltd shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Citizens Advice Services Ltd of the problem in writing at the address stated in the confirmation e-mail within 7 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

17. Citizens Advice Services Ltd do not accept liability for:-

a) For losses that were not foreseeable to both parties when the contract was made.
b) For losses that were not caused by any breach on the part of Citizens Advice Services Ltd.
c) For business losses and/or losses to non consumers.
d) Goods delivered to Work/Alternative addresses given by the cardholder

Processing of orders

18. Credit and Debit cards are debited before items are shipped by Citizens Advice Services Ltd . All prices include sales taxes (where applicable) unless otherwise stated.

19. Every purchase you make shall be deemed performed in the United Kingdom. UK law shall govern every aspect of contractual agreement concerning purchases made from this web site.

20. Citizens Advice Services Ltd aim to arrange shipment of all in stock items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock. We will inform you if a item is out of stock and advise you a date of delivery within 7 days of your order. You may cancel your order at this stage by emailing us at info@advicedirect.net

21. We will endeavor to dispatch your order within 48hrs, However please allow 14 days for delivery as we will not deal with any delivery enquiries before this time has elapsed.

Complaints

22. If you feel you have any cause to complain, contact us via one of the following methods. We will respond to all queries and complaints within 5 working days. Email us at complaints@advicedirect.net and advise us of the details. Telephone us on: 028 9023 1120. International tel: (44) 28 9023 1120 or Write to us at AdviceDirect.net, 11 Upper Crescent, Belfast, United Kingdom.

We pledge to:

1. acknowledge all complaints within 5 working days
2. advise our consumers how long it will take to resolve the complaint
3. keep the consumer informed throughout the process

Delivery/Title/Risk

23. Any delivery period stated is approximate. IMPORTANT: The place of delivery will be the address on file at the time of dispatch and not when ordered. PLEASE NOTE: WE ONLY CAN STORE ONE ADDRESS ON FILE SO WE CANNOT ACCEPT ADDRESS CHANGES FOR INDIVIDUAL ITEMS ORDERED I.E. GIFTS. Delivery may be made in installments.

24. Title to any product ordered will pass to you once Citizens Advice Services Ltd has received payment in full for that product.

25. If your delivery address is outside of United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Citizens Advice Services Ltd advises each customer to contact their local customs office for further information.

26. You agree that as the importer of record of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.

27. Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Payment & Site Security

28. Worldpay provides a cost-effective gateway which allows Citizens Advice Services Ltd customers to securely pay for goods and services or complete subscriptions ordered from our web site. The security and privacy of all card details are maintained by Worldpay high levels of encryption, (SSL, 128-bit encryption, the highest level of protection possible and AVS - Address Verification Service) transactions are authorised within seconds.

29. Worldpay Ltd is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club.

Miscellaneous

30. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law without exception. Citizens Advice Services Ltd tracks the electronic fingerprints & of every order placed on www.advicedirect.net. to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our web site. Every order is checked with the card issuer to ensure the details you have supplied match with those on the card issuers database.

All cases of Fraud and attempted Fraud are immediately reported to the Police for investigation. Citizens Advice Services Ltd will participate in police controlled deliveries to combat online crime.

31. If you do not wish to be bound by these terms and conditions and/or you have changed your mind about your purchase, please click the "Cancel Order" button on our shopping cart.

32. Citizens Advice Services Ltd may amend these terms and conditions from time to time, and post the new version on the web site. When Citizens Advice Services Ltd do so, Citizens Advice Services Ltd will mention the fact on our this page. All purchases from the date of posting onwards will be governed by that new version.

33. You are advised to read (and are responsible for reading) all information on this web site fully.

34. These terms and conditions are subject to the laws and exclusive jurisdiction of Northern Ireland, Scotland, England & Wales.