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Are there any special phone equipment or services available for elderly or disabled people? |
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I am receiving obscene phone calls. What should I do? |
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Making an obscene, harassing or malicious phone call may be a criminal offence under the Telecommunications Act 1984 or under the Protection from Harassment Act 1997. If a client receives such a call, s/he should report the matter to the police. The police can, for example, authorise the phone service provider to trace malicious calls. From 11 December 2003, a communications provider can override anything done to prevent the display of the identity of the caller where the person called has asked for nuisance or malicious calls to her/his number to be traced. If the person who is making the calls is prosecuted, the client may have to give evidence in court.
If a client is receiving obscene or malicious phone calls, s/he could consider changing her/his phone number and getting an ex-directory number.
The phone service provider may have procedures which deal with malicious, obscene or harassing phone calls. You need to check what provision the phone service provider's Code of Practice has for dealing with such calls. For example, BT has specially trained staff who help clients to take action to solve the problem of malicious phone calls. A 24-hour recorded message tells the client what to do if s/he needs help - tel: 0800 666700. For further information, call into or telephone your local CAB.
Please note that this answer is correct as of 07 May 2007
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I have entered into a contract to buy a mobile phone but I have changed my mind. What can I do? |
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