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Are there any special phone equipment or services available for elderly or disabled people? |
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I am receiving obscene phone calls. What should I do? |
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I have entered into a contract to buy a mobile phone but I have changed my mind. What can I do? |
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The usual rules apply about cancelling a contract for a service. You first need to check if there is a binding contract. If the client has paid a deposit, this would indicate there is a binding contract.
If there is no contract to buy a service, the client can change her/his mind about having the service and will generally not have to pay anything. S/he should contact the mobile phone company immediately, saying s/he does not want to go ahead with the service and confirm this in writing. S/he should keep a copy of the letter.
If there is a contract, the client cannot usually cancel the contract and decide not to buy the service simply because s/he no longer wants it, cannot take advantage of it or does not like it. However, there are situations where the client may be able to cancel a contract:-
if the mobile phone company with whom the contract has been made has not broken any term in the contract, the client could cancel it but will have to compensate the company for any losses it incurs. The contract may include specific terms about cancellation which may include a set charge. For example, some mobile phone companies operate a 'cooling off' period which would entitle the client to cancel a contract without costs
even if there is no express term in the contract, the client has a statutory right to cancel it if s/he bought services costing more than £35 away from the mobile phone company's premises or if s/he signed a credit agreement anywhere other than on the trade premises of the creditor or supplier
if the mobile phone company has broken her/his side of the contract, the client may be able to 'rescind' (stop) the contractFor further information, call in or telephone your local CAB.
Please note that this answer is correct as of 07 May 2007
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